Frequently Asked Questions

Q1

wHEN CAN I EXPECT MY DELIVERy?

All orders received before 2pm will be delivered the next working day. If you have ordered over the weekend we will process and pack your order on Monday ready for delivery Tuesday.

Q2

ARE YOUR PRODUCTS SUSTAINABLY SOURCED?

Of course they are! All our timber products are FSC certified. The FSC promote environmentally appropriate, socially beneficial, and economically viable management of the world's forests.

Q3

Do you aCcept returns?

Unfortunately at this time we don't accept returns if you change your mind. However if there is an an error with your order, or in the unlikely event this is damaged please notify us within 3 working days so we can sort it.

Q4

Do i qualify for free delivery?

We hope so! We offer free delivery for the majority of the U.K, however, there are some areas where this is not possible.

delivery charges to the majority of Scotland will be an additional £7.50.

due to the remoteness of the following postcodes the delivery charge will be £0.75P PER KILO. PA1-19, AB, IV1-56, FK19-21, KA27-28, KW1-14, PA20-39 & PH

Delivery costs for northern Ireland are;

  • Order Value under £2000 Delivery charge £60.00

  • Order Value £2000 to £5000 Delivery charge £90.00

  • Order Value over £5000 Delivery charge £120.00.

Q5

how will my order arrive?

All products are delivered flat pack with full instructions FOR assembly. If you have any questions then GIVE US A SHOUT AND WE'LL BE MORE THAN HAPPY TO help you.

Q6

HOW DO I ORDER SPARE PARTS?

In the unlikely event you have a damaged or missing part then please get in touch with us using the contact us page and we will look to have youR part replaced.

Q7

do you offer warranty?

We offer 12 months warranty on all products. this does not include wear and tear. In the unlikely event that your order in damaged in transit please get in touch with us within 3 days so we can put this right.